Unable to open files from OneDrive/SharePoint

Modified on Mon, 17 Oct 2022 at 11:10 AM

This guide shows troubleshooting steps if you are unable to open files from SharePoint/OneDrive in the desktop app.

Step 1: Ensure the OneDrive app is running on your machine

Are you able to see the OneDrive logo on the bottom right-hand side of the screen as below? You may need to click the arrow for this to show. This logo will show exactly as below if working correctly.

Step 2: If you can see the icon above but still cannot access your files - Close the OneDrive App

Select the OneDrive app at the bottom of the screen
Right click on the setting icon and select Quit OneDrive - We will reopen this on the last step

Step 3: Starting the OneDrive app

If you cannot see the OneDrive app or have quit the app during step two, this will need restarting and can be found in the start menu

From the Start Menu (Bottom Left) - Search OneDrive, then select the app as shown below