This guide shows troubleshooting steps if you are unable to open files from SharePoint/OneDrive in the desktop app.
Step 1: Ensure the OneDrive app is running on your machine
Are you able to see the OneDrive logo on the bottom right-hand side of the screen as below? You may need to click the arrow for this to show. This logo will show exactly as below if working correctly.
Step 2: If you can see the icon above but still cannot access your files - Close the OneDrive App
- Select the OneDrive app at the bottom of the screen
- Right click on the setting icon and select Quit OneDrive - We will reopen this on the last step

Step 3: Starting the OneDrive app
If you cannot see the OneDrive app or have quit the app during step two, this will need restarting and can be found in the start menu
From the Start Menu (Bottom Left) - Search OneDrive, then select the app as shown below
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article